Here's comprehensive shipping policy content for PLVÉRAE:
PALVÉRAE — Shipping Policy
Processing Time
All PALVÉRAE products are made in small batches to ensure freshness and quality. Orders are processed within 2–4 business days of payment confirmation. During high-demand periods, sales, or new product launches, processing may extend to 5–7 business days. You will receive an email with tracking information as soon as your order has been dispatched. Orders placed on weekends or public holidays begin processing the next business day.
Domestic Shipping (United States)
Standard Shipping (5–8 business days) — $5.99 Expedited Shipping (2–3 business days) — $12.99 Overnight Shipping (1 business day) — $24.99 Free Standard Shipping on all orders over $80
All domestic orders are shipped via USPS or UPS depending on your location and selected shipping method. A tracking number will be emailed to you once your order has been fulfilled.
International Shipping
We ship to over 30 countries worldwide. International shipping rates and delivery estimates are calculated at checkout based on destination and package weight.
Estimated delivery times by region:
Please note that international delivery times are estimates and may vary due to customs processing, local carrier delays, or peak season volumes. PALVÉRAE is not responsible for delays caused by customs or local postal services.
Duties, Taxes & Customs Fees
All prices on our website are displayed in USD and do not include import duties, taxes, or customs fees. These charges are determined by your local customs authority and are the sole responsibility of the customer. PALVÉRAE has no control over these fees and cannot predict their amount. We recommend checking with your local customs office before placing an international order if you are unsure of applicable charges.
We are required by law to declare the full value of your order on all customs documentation. We are unable to mark orders as gifts or declare lower values.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. Domestic tracking is updated within 24 hours of dispatch. International tracking updates may take 48–72 hours to appear depending on the carrier and destination country.
If you have not received a tracking email within 5 business days of placing your order, please check your spam folder before contacting us.
Shipping Address Accuracy
Please double-check your shipping address before completing your order. PLVÉRAE is not responsible for orders delivered to an incorrectly entered address. If you notice an error immediately after placing your order, contact us at hello@palverae.com as soon as possible — we will do our best to update it before dispatch, but we cannot guarantee changes once an order has been processed.
Lost, Stolen or Damaged Packages
If your tracking shows your order as delivered but you have not received it, please first check with neighbours and any safe drop locations around your property. If the package is still missing after 3 business days, contact us and we will investigate with the carrier on your behalf.
If your order arrives damaged, please photograph the packaging and the product immediately upon receipt and email the images to hello@palverae.com within 48 hours of delivery. We will arrange a replacement or refund at our discretion.
PALVÉRAE is not responsible for packages lost or stolen after confirmed delivery. We strongly recommend adding shipping insurance at checkout for high-value orders or if you live in an area with a history of porch theft.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal of customs fees, we will contact you to arrange re-shipment. Re-shipment costs are the responsibility of the customer. If you choose not to have the package re-shipped, we will issue a refund for the product cost only — original shipping charges are non-refundable.
PO Boxes & Military Addresses
We ship to PO Boxes and APO/FPO/DPO military addresses via USPS. Please note that expedited and overnight shipping options are not available for these addresses. Standard delivery times may be extended for military addresses depending on location.
Shipping Restrictions
Certain products containing essential oils or botanical extracts may be subject to shipping restrictions in some countries due to local import regulations. If your order contains a restricted item for your destination, we will contact you before processing. We reserve the right to cancel and refund orders that cannot be legally shipped to a given destination.
Holiday & Peak Season Delays
During major holidays (Thanksgiving, Christmas, New Year, Valentine's Day, Mother's Day) carrier networks experience significant volume increases that can affect delivery timelines beyond our control. We recommend ordering at least 2–3 weeks in advance of gifting occasions during peak periods. PLVÉRAE will communicate any known delays via email and our website banner.
Sustainability & Packaging
Every PALVÉRAE order is packed with intention. We use minimal, recyclable packaging materials and avoid single-use plastics wherever possible. Our mailers are either recycled or compostable. Product boxes are printed with soy-based inks on FSC-certified card. We are continuously working to reduce our shipping footprint and offset our carbon emissions through verified reforestation programs.
Contact Us
For all shipping enquiries, please email us at hello@palverae.com with your order number in the subject line. Our team responds within 1–2 business days, Monday through Friday.