RETURN & REFUND POLICY
We want you to love your PALVÉRAE products. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
Due to the nature of skincare products, we are unable to accept returns of opened or used products.
Unused, unopened products may be returned within 30 days of delivery for a full refund of the purchase price. Products must be returned in their original condition and packaging.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can make it right.
Refunds
Once your return is received and inspected, refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund.
Shipping Charges
Original shipping charges are non-refundable unless the return is the result of our error or a damaged shipment.
Contact
For return and refund requests, please contact us at:
Please include your order number and a brief description of the issue.